Set the option to send and receive email from a user or queue

Can I do this task?

If this option is not set correctly, email is not sent and you see the following message: "This message has not been submitted for delivery."

1. In the Navigation Pane, click Settings, click Administration, and then click Users.

   - OR -

   In the Navigation Pane, click Settings, click Business Management, and then click Queues.

2. Open the user or queue you want to modify.

3. Under E-mail Access Configuration, select how email will be processed.

   • None.

     Email is not sent or received.

   • Forward Mailbox

     Email is forwarded from another email address.

   • Microsoft Dynamics CRM for Outlook

     Email is sent and received with Microsoft Dynamics CRM for Outlook.

   • E-mail Router

     Email is sent and received with the Microsoft Dynamics CRM E-mail Router. If this item is selected, the Allow credentials check box is displayed. To require that credentials be entered, select the check box.

4. Click Save or Save and Close.

Related Topics Manage a User's Record Work with Email Activities Install Microsoft Dynamics CRM for Outlook Install Microsoft Dynamics CRM Online E-mail Router Managing E-mail Activities Managing Users